General Setup Instructions
We designed SecureMyEmail to be intuitive and built in many instructions. Still, we hope you find this guide helpful. As all the apps are virtually identical, we’ll just use screenshots of our iOS app to walk you through a typical setup.
Create your SecureMyEmail Account – After installing software, choose “Create Account.”
Enter your information
First Name /Last Name – This will be your account name. Your email display names will be what you already have for each specific email address already.
Email Address To Secure – This should be the first email address you wish to provide encryption for and will serve as your Primary Email account and Account Username. It can be changed later in Email Settings once you add additional email addresses.
Account Password – This will be your overall SecureMyEmail account password, but NOT the same as your individual email account passwords, or your secret encryption passphrase.
Click “Sign Up”
Create Secret Password/Passphrase
This is the most critical step. You should create a very good password or passphrase that you will commit to memory and/or keep in a safe place. Only you will know this password. It will be paired with a military grade 4096-bit decryption key we will create for you.
Passphrases or sentences are superior to passwords as they are harder for computers to guess if done well. Do not choose a song lyric or sentence from a book. It should be unique. Misspell a word or two for even better security. That drives computerz nuutzz. Just make certain it’s something you can remember!
Once you fill in the fields with your new password/passphrase, click “Next” and we’ll create your keys.
Only someone that possesses your private key and your secret password/passphrase can decrypt your email and attachments. Again, the idea here is that even if someone stole your device, hacked into it, then hacked into your email, and then even somehow retrieved the private key, they would still be unable to decrypt your email and attachments unless they also have this secret passphrase.
It is the ultimate in security but PLEASE write your secret passphrase down on paper and keep it somewhere safe until you are certain you will never forget it. Because, if you do forget it, you too will be unable to decrypt your email. 🙂
Uploading Secret Decryption Key
We strongly recommend you upload your decryption key. It is encrypted with your secret passphrase before it leaves your device, uploaded through an encrypted tunnel, and remains encrypted on our secure servers in Switzerland. Again, without the secret passphrase, which only you know, no one can ever decrypt it. Uploading it will serve as a backup of your key in case something happens to your device(s) and will also make setting up additional devices SO much easier. But, with us, you don’t have to.
Set up Your Profile
These steps are optional. You can upload a photo as well as link to your social media accounts. Why would you want to link to your social media accounts? When you invite contacts, they can click on the link to see your social media profile to verify that it is, indeed you, and not an impostor. You can do the same, if someone that invites you has linked to their social media account(s). Perhaps a bit overkill, but a nice feature in today’s world filled with phishing attempts and other impersonation fraud.
Just click “Next” when you’re done.
Email Account Setup
If the email you entered when you set up is issued by one of the providers shown, click on the logo. If not, click “Other.”
For Google/Gmail, Yahoo Mail, and Outlook.com (including all email domains that are owned by Microsoft such as Hotmail), we are linked directly into their “Oauth” authentication systems, so set up should be easy and fairly instantaneous once you authenticate.
Gmail Setup Example using Oauth (will be same experience for Yahoo Mail, Outlook.com)
After clicking on Google logo, you’ll see this screen. It should have your email information filled in. Simply slide Oauth slider to the right.
Now, click on the orange button that says “Authenticate” or “Re-authenticate” (if you had previously set this account up).
You should now see the below. Click “Continue” and follow the steps Google presents for you to authenticate. They will vary based on what information exists on your device.
After successful authentication you should immediately be dropped into your INBOX. Mail should start loading immediately, but if you have a great deal of email, it may take a bit longer. You should be able to start sending encrypted email immediately.
Using “Other” providers
If you’re using a provider other than Google, Microsoft, Yahoo, or Exchange, you’ll need to manually input your email settings.
- Fill in your desired email display name for this account or use the one we enter for you.
- Enter the email address (check carefully. a typo is bad here)
- Enter the password for this specific email account. (Does you provider require an “Application Specific Password” for third pary email software?)
- Click “Next”
On the next screen you’ll need to closely check your settings. We do maintain a database for many providers so we will attempt to populate these settings for you. Still, this doesn’t always work so you’ll need to check both the Incoming and Outgoing mail server settings closely.
Click “Save” and attempt to connect. If it fails, here are some tips:
- Are you using the provider’s correct IMAP settings? (we do not support POP email)
- Are your internet connection and firewall settings ok? (if everything else is working you’re probably okay here.)
- Does your email provider require an “app-specific password?” (iCloud, etc. do. You must set this up before you try to connect and use the new password in place of your usual email password in the SecureMyEmail Email Settings)
- Do you have two factor authentication set up with this provider? (This can sometimes cause an issue so try turning it off and retrying)
- Does your provider use “Oauth” to authenticate you? (We have this setup with Gmail, Yahoo, and Outlook.com (as well as other Microsoft legacy email domains) so try sliding Oauth slider to “on” position to see if that helps.
- If none of that works, contact our Support Team and tell us who your email provider is and what settings you are trying and we will look into it. Many providers have small idiosyncrasies that, once worked out, will enable trouble-free connecting from there on out.