Frequently Asked Questions

  • Basically, how does it work?

    You’ll use SecureMyEmail™ like any other email app or client. The main difference is, you'll have the option to cryptographically "sign" (to hinder phishing and impersonators) and encrypt your email and attachments to and from anyone. You can use SecureMyEmail as your primary email software, or simply switch to it when you need to make sure an email, and any attachments, are protected.

  • I can really encrypt my Gmail, Yahoo Mail, Outlook.com, my work email, or most any valid working email address, with SecureMyEmail™ and all my email, including any attachments, are completely encrypted end-to-end?

    Yes. SecureMyEmail should work with any valid email address that supports IMAP (most every email provider on the planet does). We have the major providers built-in for easier set up.

  • Who should use SecureMyEmail™?

    Anyone who wants to be sure their email is safe, secure, and private. Of course, if you’re a businessperson, lawyer, journalist, health care or financial services professional, etc., it’s a necessity.

  • Do I need to change my email address?

    SecureMyEmail should work with most any email address that supports IMAP, and most everyone does. Gmail, Yahoo Mail, Outlook.com, and Exchange addresses should enjoy automated setup through the apps. Many others, such as AOL, FastMail, Hotmail, etc. have been successfully tested and the list grows every day.

    If you do encounter issues, check out our Knowledge Base or email our Support Team and we’ll be happy to help!

  • Is email security really that bad?

    Yes. It’s terrible...despite what some providers try and tell you. They talk about using TLS, and other “transport level encryption,” but its use is sporadic and the email still sits completely unencrypted on their servers. You need true end-to-end encryption that you control to be truly protected.

    Why? Because, beyond the fact that major email providers scan and read your email to build profiles on you… identity thieves, snoopy governments, really any “ bad guy” with the skills, can have a field day with email’s unintended “openness.”

  • So, can my email provider (Google, Yahoo, Microsoft, etc.) still read my email?

    No. Your email provider will no longer be able to read your email because it’s encrypted and only you will have the decryption key and your secret passphrase.

  • Can my email provider still scan my email to serve me ads based on the content?

    Nope.  Email encrypted with SecureMyEmail™ is end-to-end encrypted. Nobody, but you and your verified recipient(s), can read the email or the attachments.  It’s encrypted before it leaves your device and can only be decrypted on your recipient’s device.

  • What about you guys? Can you read my email?

    Nope. Your email’s decryption key is secured with a secret password or passphrase that you create and only you know. We never see the passphrase and can’t access it.

  • Can I send and receive end-trend encrypted email to and from anyone? Even non-users?

    Yes! If they are a SecureMyEmail customer, it's completely seamless and you just send email as you do today. If they are not a customer, you'll get a popup to create a password and optional "hint." You can even set expiration times for email to self-destruct.

  • Can I encrypt email on multiple devices and operating systems? What about Windows, Mac, Android, and iOS?

    Yes. We currently have software for PC, Mac, Android and iOS. We’re planning additional plugins too for Apple Mail and Outlook. Check out our Downloads page to see what is currently available.

  • Where will SecureMyEmail™ be based? Where are your servers be hosted?

    SecureMyEmail servers are hosted in secure Swiss data centers and managed by our Swiss corporation, Better World Security GmbH, in the Canton of Geneva, Switzerland.

  • Do I have to use SecureMyEmail™ for all my email or can I continue to use a favorite email client or webmail if I like?

    You're welcome to use SecureMyEmail™ for all your email, or just occasionally -- while still using another email client and/or webmail for general use. We'll keep everything synced up automatically. The one important thing is that you must use SecureMyEmail™  software to read your encrypted email as it will be encrypted and unreadable elsewhere. 

    We do plan to add plugins for other major email clients. Still, because our software runs in your browser on PC and Mac and our mobile apps are very comprehensive, we think you'll fall into a pretty easy workflow when you use it.

  • Can I use/manage multiple email addresses/accounts in SecureMyEmail?

    Yes. We include 5 email accounts per SecureMyEmail account so you can access and send encrypted email from several personal and/or work accounts at once.

  • Can businesses use SecureMyEmail™ too?

    Absolutely. SecureMyEmail™ fully supports any email address, including company domains. If you have specific business-related questions, check out our Business page on the website.

  • Is my email encrypted at rest, such as drafts, my inbox, even if on my email provider’s servers?
    Yes. All email and attachments encrypted with SecureMyEmail™ can only be decrypted by the intended recipient on an authorized device with their secret passphrase. Therefore, any email encrypted will also be encrypted on whomever’s email server you are using whether it is a major email provider or a business.
  • I’m an old-school PGP user from way back. Is SecureMyEmail™ compatible?
    Yes. SecureMyEmail uses PGP at its core. You may even import your current PGP keys into SecureMyEmail™ if you wish. We also provide methods to enable SecureMyEmail™ users to accept external non-SecureMyEmail generated PGP keys from their contacts if they so desire.
  • So, SecureMyEmail will generate real and valid PGP keys that I can use for other PGP functions, like Facebook, and other sites and contacts already using PGP?
    Yes. You can use your SecureMyEmail public PGP key to encrypt communications from Facebook, and other PGP-enabled websites, as well as share them with folks who use regular PGP. For people, you can just invite them through the app, and they can either join SecureMyEmail, or exchange their PGP keys with you through a secure mechanism we built.
  • Will SecureMyEmail offer any protection if my actual inbox is hacked?

    Yes. Whether someone can “hack” into your inbox is, usually, a function of the password you use with your email provider. However, even if someone does hack into your email — the email you sent, received. or saved, using SecureMyEmail, will be encrypted and of no use to them. And, if they send email using your email provider’s account, your SecureMyEmail contacts will be able to see it lacks the validation that it’s you.

  • Is SecureMyEmail HIPAA-compliant?

    Yes. Check out or HIPAA page for more information.

  • Does SecureMyEmail encryption make my email GDPR compliant?

    Yes! SecureMyEmail provides end-to-end encryption that fully protects your email, and all attachments, whether they are in transit or archived on your (or your provider’s servers. Encryption is a key suggested method within the GDPR  to take “appropriate measures” to keep personal data secure and to perform the required “pseudonymization” of stored data. SecureMyEmail sets the standard for “data protection by design” covered in Article 25. You can read more here.