Have a question?

SecureMyEmail Mobile App Troubleshooting Guide

If you are having trouble with your SecureMyEmail mobile app, please try the following debugging steps to fix the app.

1. If you run into issues, try logging out and logging back in. Closing and re-opening the app may also work.


3. As a last resort, you can uninstall and re-install the application.

4. If you continue to experience issues, please contact our support team.

5. Get in touch with us via this link https://www.securemyemail.com/contact-support-form. Please include the following information:

 

  • iOS or Android
  • Device Type (Nexus 5, iPhone 6, etc)
  • Operating System Version (Android 5.1, iOS 8, etc)
  • Application Version number (To find your version number)

If you receive “Unable to connect to email provider” error.

Related Articles