How do I add Contacts?

Mobile = Log into SecureMyEmail and from Main Menu, choose Contacts and click the “+” in the upper right hand corner and follow the steps to invite via email or from your device contact list.

Desktop = Log into SecureMyEmail and choose Invite Contacts from “SecureMyEmail” menu in top Menu bar and follow the steps to invite via email or from your device contact list.

Why are my contacts or invites not showing up in my Contacts list?

Sometimes there is a delay in receiving of invites due to internet issues, queueing, caching, etc. The Contacts window should refresh automatically, especially if you choose different tabs, so try that. As a last resort, try logging out and back into SecureMyEmail and that may display any invites that aren’t showing up.

NOTE: There is no need to invite “yourself” if the email addresses are already in your account. SecureMyEmail is designed to ignore these requests.

How do I install SecureMyEmail on another device?

From the primary device, or any other device that has been set up (and has synced with your private key), Go to Settings >> Account >> Use SME on another device and follow the instructions.

Download the app to the second device and log into your account. It should auto-sync, but if not, go to Settings >> Account >> Sync device.

How do I add multiple email accounts/addresses to my SME account?

You can either go to your Profile and add an email account or go to Settings >> Email Accounts and add another email account to your SecureMyEmail account. Once you purchase and provide the email configuration information it will automatically be ready to go with your contacts and we’ll handle everything else.

I lost, or wish to change, my account password. What do I do?

No problem. Go to Login and choose “Forgot Password?” and follow the steps to reset your account password.

I can’t remember my super secret passphrase and I never wrote it down. What do I do?

Well…the good news is your email is safe. Reaaaaallly safe. The bad news is, we can’t recover your passphrase because, by design, we never knew it.

What we would recommend, once you know you’ll never remember it (hypnosis?), is that you go to Settings >> Advanced >> Regenerate Security Keys and come up with a new passphrase.

Your old key will be stored in the app (don’t delete it…and you may want to transfer it someplace safe) so, if you ever remember it, you’ll be able to decrypt your old email. And, if you never recall it, you’ll likely realize, in time,  that old email wasn’t as important as you thought. Just write down your new passphrase just in case your new email is. 😉

I can’t see the SecureMyEmail Menu in Thunderbird.

In general, the top Menu options that contain “SecureMyEmail”  are only displayed when you have the Inbox window highlighted, active, or “up front.” We realize this is a bit of a pain, but how it had to be done.

It should look something like this:

In Windows, sometimes the Menu Bar is not displayed at all by default so you can’t see “SecureMyEmail” (or much of anything else!) Easy fix. Right click the title bar in Thunderbird, and make sure you have the Menu Bar option checked.

I’m getting a “Key not Found” error.

If this is a different device from the one you set up SecureMyEmail on:

  • Return to the primary device and choose Settings >> Account >> Use SME on another device and follow the steps.
  • Then, return to the second device, and log in. The second device should notify you that you need to sync the device and/or download the key.
  • If that doesn’t happen, you can manually sync the device by going to Settings >> Account >> Sync Device

If, for some reason, you’re getting this error on a device you know you set up properly on:

  • Try logging out, quitting the app, restarting it, and logging back in. If that doesn’t sort it out, try restarting the device itself, restarting app, and logging back in.

What does Signed/Verified mean?

You can verify that you are the sender with SecureMyEmail so your recipient knows the email was not tampered with in transit, or is from an impostor. This is called “signing” the message in crypto-speak and is performed with your private security key on your device using your secret passphrase. In short, only the possessor of your device containing your private key and knowledge of your secret passphrase can sign/verify the message.

It is on, by default, with SecureMyEmail but you can change it per email or, in general, in Settings >> Security.

How do I disable/enable encryption and signing?

You can do this per message with buttons provided at top of email, or you can turn it off in Settings >> Security.

How can I check that my email is encrypted?

Probably the easiest way is to try to read it outside of SecureMyEmail in another mail client or webmail. You’ll see right away that it definitely works. 🙂

How do I locally export and transfer my SecureMyEmail (SME) secret PGP key from my Android device to a Windows PC? How do I import my key into SME once there?

Reminder: You do not have to do this manually, as SecureMyEmailâ„¢ has ultra-secure automatic syncing. Using automatic sync your key will be double-encrypted when uploading to our servers. First, it’s wrapped in encryption using your secret passphrase, before it leaves your device. Then, it’s sent through a secure tunnel, directly to a secure server. No one – not even we – can view, or decrypt your security credentials at any time.

For those who like to do it the old-fashioned way, read on…

To export your key from your Android device

  • Go to the menu in SME and tap Settings > Account > Use SME on Another Device.
  • Tap, Export (orange button).
  • You will see a confirmation message. Tap OK.
  • Under the Export button, you will see the file path your PGP key has been saved/exported to.
  • Connect your Android device to your computer, with a USB cable & unlock your screen.
  • Swipe down from the top of your device’s screen to see your notifications.
  • Tap the “USB for…” notification. Then tap Transfer files, or File Transfer.

  • (Select “MTP”, if this is an option).
  • Open your file explorer, and navigate to your device on the left-hand panel. It will appear as a removable drive. You can drag and drop, or copy files from here.
  • Navigate to where your key was exported in the steps above (Usually Documents/SecureMyEmail/PrivateKeys). Copy the file to your computer.

To import the key into SME

  • In your menu bar go to SecureMyEmail > Settings > Advanced > Import PGP key.
  • Click Select Key, and navigate to the key you just copied to your computer.
  • You will be prompted to enter your super-secret password. Enter it and click OK.
  • If successful, you will get a confirmation message. Then you’re done.

How do I locally export and transfer my SecureMyEmail secret PGP key from my Android device to a Mac? How do I import my key into SME once there?

Reminder: You do not have to do this manually, as SecureMyEmailâ„¢ has automatic syncing. Using automatic sync your key will be double-encrypted when uploading to our servers. First, it’s wrapped in encryption using your secret passphrase, before it leaves your device. Then, it’s sent through a secure tunnel, directly to a secure server. No one – not even we – can view, or decrypt your security credentials at any time.

For those who like to do it the old-fashioned way…

To export your key from your Android device

  • Go to the menu in SME and tap Settings > Account > Use SME on Another Device.
  • Tap, Export (orange button).
  • You will see a confirmation message. Tap OK.
  • Under the Export button, you will see the file path your PGP key has been saved/exported to.
  • To get files from Android to Mac, you will need to download and install Android File Transfer, first, here: https://www.android.com/filetransfer/
  • After installing, open Android File Transfer. Note: This should open automatically, next time you connect your Android device.
  • Unlock your device’s screen. If the screen is locked, it won’t work.
  • Connect your device to your computer with a USB cable.
  • Swipe down from the top of your device’s screen to see your notifications.
  • Tap the “USB for…” notification. Then tap Transfer files or File Transfer.

  • (Select “MTP”, if this an option).
  • An Android File Transfer window will open on your computer. Use it to drag and drop files.

To import the key into SME

  • In your menu bar go to SecureMyEmail > Settings > Advanced > Import PGP key.
  • Click Select Key, and navigate to the key you just copied to your computer.
  • You will be prompted to enter your super-secret password. Enter it and click OK.
  • If successful, you will get a confirmation message. Then you’re done.

How do I import my own legacy NON-SecureMyEmail-generated PGP key into SecureMyEmail instead of using the one SecureMyEmail will generate for me?

  • In your Thunderbird menu bar go to SecureMyEmail > Settings > Advanced > Import PGP key.
  • Click Select Key, and navigate to and select your PGP key.
  • You will be prompted to enter your PGP key passphrase. Enter it and click OK.
  • If successful, you will get a confirmation message. Then you’re done.